Thank you for your interest in MetaRack One. In addition to our final sale and no return policy, we offer exchanges for items with faulty functionality, such as a faulty zipper. If you receive a MetaRack One with any functional issues, you may exchange it within 48 hours of receipt, provided that the item is in its original packaging, free from scratches or blemishes, and has not been used or assembled.
We take pride in the quality of our products and want our customers to be fully satisfied with their purchase. If you have any questions or concerns regarding our exchange policy, please do not hesitate to contact us at (844) 427-6984. Please note that exchanges are only accepted for items with functional issues, and we do not offer exchanges for any other reason. Thank you for choosing MetaRack One.